How do I return an item?

Returns and Exchanges

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We offer a no hassle, free return policy that makes it simple and easy to exchange your Swim Lively merchandise if you're not completely satisfied.

Please send an email request stating your reason for return and we will send a return label to your email address.

info@swimlively.com

Print the label and attached to your package.

Please write your reason for return on a copy of your Packing List and enclose it in your package.

Our Return Policy
  • Returns must be postmarked within 30 days of purchase; if return is received after 30 days it will be returned to sender and not accepted for credit, exchange, or refund.
  • Returned merchandise must be in the same condition as it was received with all tags and hygenic liner attached. If items are not returned in as-new condition, such as they worn, used, or damaged, they will be returned at the customer's expense and no credit, refund, or exchange will be given.
  • For you convenience, we recommend using USPS for your return however you can choose a different method of your choice. You will be responsible for all costs associated with the shipping carrier you choose.

For An Exchange

  • To request an upgrade to a faster shipping method, please call Customer Service at 517-896-9556. You will be charged the difference between the standard shipping rates and the upgrade shipping method you select.
  • Exchanges are processed upon receipt of the returned merchandise.
  • A credit or charge will be made in the form of original payment method if there is a difference in price between your returned merchandise and the replacement merchandise.
  • Customers who have registered an e-mail address through swimlively.com will receive an e-mail detailing the date the exchange was processed and the credit or charge difference if applicable.
  • If you prefer to have the new merchandise shipped to you prior to receipt of your return, your credit card will be charged in full for the cost of the new merchandise at the time when it is shipped. Your account will then be credited for the amount of the returned merchandise when it is received and processed by swimlively.com. Your credit card statement will reflect two transactions: a purchase of the new merchandise and a refund for the returned merchandise.

For a Refund

  • A refund will be issued in the form of original payment method upon receipt and processing of your return.